Refund policy

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase. Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

To start a return, you can contact us at katiedaw101@hotmail.com. Please note that returns will need to be sent to the following address: [11A Ramsdean Rd, Petersfield, Hants, GU32 3PJ] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at katiedaw101@hotmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If the artwork has been damaged in transit, please also include photographs of the damaged packaging, so that we can address this with the courier company.

Exceptions / non-returnable items 
Unfortunately, we cannot accept returns on sale items, gift cards or commissioned artwork. 

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at katiedaw101@hotmail.com.